It’s been 23 months since Miss K first had her braces put on. But, let’s start from the beginning….
We went to one orthodontist and he just treated us like crap. His patients while we were there seemed to be very snobby and his staff most certainly was. We knew that fixing kiddos teeth was going to be a lot of work. We were prepared. However, this ortho wouldn’t even talk to us. I asked him what he was going to do and what he expected and he said he didn’t know. They did all the prep work and told us to come back. We went to our next appointment and the ortho still wouldn’t talk to us. When we went to leave, we commented that we were active duty, but only for about another year. The receptionist jumped up and said “you’re retiring?” and we said “yes”. She started freaking and said, “well that changes things and we’re going to have to charge you MORE”. We couldn’t believe it. She had us pay something and said that when we came back, she’d have the new amount. Next appointment, the ortho didn’t want to talk to me to discuss the treatment for kiddos teeth. In fact, he’d never seen her….only his dental hygienists had to this point. When we left, we weren’t happy and I told the receptionist that we’d let her know.
A while later, we went to our dentist for our regular 6 month cleaning. We told him what happened, so he contacted the orthodontist. The jerk told him that we refuse treatment!! Are you kidding me!?!? I told the dentist about the money and about how the ortho had never seen Miss K, much less explained treatment to us. He told us to forget this ortho and go to another one here in town and said that he was just as good.
Being treated the way she had been, kiddo had no desire to go back to get her teeth fixed. We continued to have our regular 6 month cleanings and our dentist just kept reminding us that her teeth really needed to be fixed. We knew this, but it never was an issue for her. Despite how messed up they were, she just kept on smiling.
Moving ahead about 2 years after our first orthodontist experience, Miss K mentioned that she thinks she’s ready to get work done on her teeth. Our dentist again tells us about another one here in town. We schedule an appointment and go…..to be greeted by the nicest staff there was!! They did x-rays and we talked to the ortho immediatey. He said that he didn’t think that he didn’t think he could do what we needed. Luckily, we had an appointment with our dentist very shortly after and we told him. He said that he’d talk to the ortho because he knew that he could do it. He was young and have new methods to help her teeth. Not long after that, the ortho office called us and said that he has agreed to see us, so we scheduled the first appointment. We were greeted immediately and they even remembered our names (remember, we weren’t patients yet)!! The orthodontist told us what he planned to do, as long as we understood that her teeth wouldn’t be “perfect”. We agreed, so financial came in and told us the cost, how much insurance will pay and how much we’re left with. She explained that the ortho does take monthly payments and that we could pay it off in a year, which was half the treatment time.
We never had an issue with payments, staff, or anything else!! One time, they accidentally took a double payment out and called to let us know and asked if we wanted a check or some other method to get the money back. I had a check in 3 days!! The entire staff was always nice and friendly, answered any questions that I had, and kept us updated. Now here we are 23 months later and the braces have come off. Miss K’s teeth are beautiful!! Forget not being “perfect” because they look great and they’re perfect to us. He told her that she was a great patient, having never broken a wire or bracket…..and didn’t have “stained” teeth when the braces came off. That means that she kept them nice and clean!!
So why are we so happy?? It might be shocking when you see what it was as compared to what they are now. Take a look at the before and after…..
Miss K’s teeth were messed up….period. She’s got the ideal smile now and her smile is just as beautiful as she is. We got her retainer today and go back in 6 weeks to check it and if there’s any tooth movement. We’re expecting nothing unusual because she’ll take care of them. We just can’t thank the orthodontist enough. He has forever changed Miss K and we’re all so happy and thrilled with the results.